A Message to Kele Customers about COVID-19

Kele is open for business.

We know and share your concerns about the spread of the COVID-19 virus. Our primary focus is the safety of our employees, customers, and partners. Kele has taken a variety of measures internally to limit potential exposure at our facilities. We are closely monitoring the situation and will follow recommendations from credible authorities.

Kele remains open for business and will continue to serve customers. We have inventory and are shipping on our regular schedule. Should this change or if there is a disruption from any of our national carriers, we will post an update here.

Among other information and protocols, our internal action plan provides direction to our teams for practicing good personal hygiene and sanitizing workspaces frequently. This includes our shipping areas and City Sales counter. The World Health Organization advised that the likelihood of a shipped commercial good being infected or contracting the virus from a package that has been shipped is low. Read more here.

The Kele team is available and here to support you. Our operating hours have not changed (7:00 a.m.-6:00 p.m., Central). If you need to order parts or need help thinking through your job schedule and logistics, there are multiple ways to contact us:

  1. Call 877-826-9045 for Kele customer service (7:00 a.m-6:00 p.m. Central).
  2. Email info@kele.com.
  3. You can order on kele.com 24/7, including My Project Portal for a full project list or BOM.
  4. Live Chat is also available on kele.com during standard business hours.

Customers in the Greater Memphis Area

You have two additional options to ensure social distancing.

  • Curbside service – Please call City Sales at 901-380-4740 (8:00 a.m.-5:00 p.m.) from your vehicle or prior to your visit. We will have your order ready and deliver it curbside.
  • Local delivery – To help you be efficient on your project site, we can arrange delivery of the material you need via courier/local delivery.

2 thoughts on “A Message to Kele Customers about COVID-19

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