Privacy Policy

This Privacy Policy explains how Kele, Inc., and its affiliates (collectively, Kele, “us”, “we”, “our”) collect, use, and disclose information from or about you when you use our websites and applications at www.kele.com (the “Website”).

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions. You can jump to particular topics by going to the headings below:

• • Categories of Information We Collect
  • Sources of Personal Information
  • Use And Processing of Information
  • Mobile Messaging Terms & Conditions
  • Disclosure of Information to Third Parties
  • Cookie and Similar Tracking Technologies
  • Your Choices and Rights
  • Opt Out of the “Sale” or “Sharing” of Personal Information
  • How We Protect Your Information
  • How We Retain Your Information
  • Transfers Of Information To Other Countries
  • Children’s Policy
  • Third Parties And Links To Other Websites And Services
  • Commercially Recognized Opt Out Signal
  • Changes To This Privacy Policy Contact Information

   

Categories Of Information We Collect

The following provides examples of the type of information that we collect from you and how we use that information for our business purposes, including in the preceding 12 months.

Sources Of Personal Information

We collect your personal information in the following ways, pursuant to applicable law:

Directly From You, when you use our Services, register for an account, contact us, respond to a survey, sign up to receive emails, text messages, and/or postal mailings, or place an order.

Through Our Use of Cookies and Other Automatic Data Collection Technologies, when you visit our websites, use our mobile applications, open or click on emails we send you, or interact with our advertisements. We or third parties we work with automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools. We respond to do-not-track signals or other mechanisms from you wherein you exercise your choice regarding the collection of your personal information over time. For more information, please see the “Cookies and Similar Tracking Technologies” section below.

From Our Third Party Partners, including from third parties that we have partnered with to provide you the Services that you have requested from us.

Use And Processing Of Information

We use your personal information for the following business purposes (“Processing Purposes”) associated with our general business operations. We may collect your personal information:

• To identify you when you visit our Websites.
• To provide products and Services or to process returns.
• To improve our Services and product offerings.
• To streamline the checkout process.
• To conduct analytics.
• To respond to inquiries related to support or other requests.
• To send marketing and promotional materials including information relating to our products, services, sales, or promotions, or those of our business partners, and to provide you with targeted advertising.
• For internal administrative purposes, as well as to manage our relationships.
• To comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
• To detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions, attempts to manipulate or violate our policies, procedures, and terms and conditions, security incidents, and harm to the rights, property, or safety of Kele and our users, customers, employees, or others.

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you complete an online purchase we may collect your information to perform our contract with you, but we also collect your information because we have a legitimate interest in maintaining your information after your transaction is complete to efficiently respond to any questions about your order. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under applicable laws, and/or our legitimate interest in conducting our business.

Legal Basis of Processing

Where a legal basis for processing is required (e.g., in the European Union and the United Kingdom), we process your information for the purposes described in this Privacy Policy based on the following legal grounds:

• With Your Consent: In certain instances, we ask for your consent to process your Personal Information for specific purposes. Provision of your consent is voluntary, and you have the right to withdraw your consent at any time.
• When Pursuing Legitimate Interests: We process your personal information for our legitimate interests and those of third parties, while applying appropriate safeguards that protect your privacy, and as further described in this Privacy Policy.
• To Perform a Contract With You: We will process your personal information when processing of your personal information is necessary for the evaluation, execution or performance of a contract with you.
• When We Have Legal Obligations: We will process your personal information when we have a legal obligation to do so, for example, if we are responding to a legal process or an enforceable government request, including law enforcement.

In some cases, your provision of personal information may be required by a statutory or contractual obligation.

Mobile Messaging Terms & Conditions

Kele utilizes SMS to communicate with customers.  By providing your telephone number to receive text messages from us, you are consenting to be contacted by SMS text message.  Message and Data Rates may apply.  You can stop messaging by sending STOP and get more help by sending HELP. 

We ensure that our campaigns comply with the 10DLC registration framework.  No mobile information collected from you when you opt-in to receive text messages from us will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Disclosure of Information to Third Parties

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations, including in the preceding 12 months:

1. Affiliates and Acquisitions. We may disclose information to our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also disclose information to that company, including at the negotiation stage.
2. Other Disclosures with Your Consent. We may ask if you would like us to disclose your information to other unaffiliated third parties who are not described elsewhere in this policy. You understand that any content that you post on our public forums on our Websites may be shared with third parties.
3. Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also disclose your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.
4. Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be disclosed with us and with them. Their use of your information is not governed by this Privacy Policy.
5. Service Providers. We may disclose your information to service providers. Among other things service providers may help us to administer our Website, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders.
6. Social Media Platforms and Networks. Some of our websites have features such as, plugins, widgets, or and other tools made available by third parties that may result in information being collected or shared between us and the third party. The third party’s use of your information is not governed by this Policy. You may have the right to opt out of our use of these technologies, as further described in this Policy.
7. Marketing. We may disclose your order placement information, as described above, and personal information with third parties, including Google and e-commerce analytics platforms, for the purposes of best providing you with product suggestions and to also understand the profitability and interest in our products. Regarding your order placement information, we will never share your credit card number with a third party.
8. Business Transaction. We may disclose personal information to a potential or actual buyer in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings), including any due diligence related to such a transaction.

Cookie and Similar Tracking Technologies

We use cookies and similar tracking technologies, including pixel tags or web beacons (collectively “cookies”), to collect certain information on our websites, through our Services. We also permit certain third parties to use cookies and similar tracking technologies to collect information about your use of our websites or Services. The information collected by these tracking technologies may include (a) your internet protocol (IP) address, unique device identifiers, location, browser type, and Internet service provider information (“Technical Data”); (b) information about when and how you access and use our websites or Services, such as the domains you visit, what features you used and for how long, the website that referred you to us, and date/time stamps associated with your usage (“Usage Data”); (c) information about the device you use to access the websites or Services, such as device type, device ID, and device/browser settings (“Device Information”); and (d) location of the device used to access the websites or Services derived from GPS or Wi-Fi use (“Location Information”).

We differentiate between cookies that are essential for the technical features of the Services and optional analytics and advertising cookies.

Depending on your location and applicable laws, we may give you the option of adjusting your preferences with regard to the categories of cookies we use. When this option is available, you can configure your personal settings on our Cookies Banner under “Cookie Preferences” or via other options that may be available on the relevant Service. If you use a different device to access the same Services, you may need to manage your settings for each separate device you use.

Your Choices

You may have certain rights regarding your personal information. The rights available to you depend on our reason for processing your personal information and the requirements under applicable law (i.e., your rights will vary depending on whether you are located in, for example, California, European Union, and United Kingdom). Specifically, you may have the following rights:

• Access: You have the right to request access to the personal information we hold about you and whether we have shared, sold, or otherwise disclosed that information, along with other information, such as the purposes of the processing, the recipients or categories of recipients to whom the personal information has been or will be shared or sold, the sources of the personal information, retention, and transfers of personal information.
• Correction: You have the right to request correction of inaccurate personal information we have about you. Depending on the purposes of the processing, you may have the right to have incomplete personal information completed, including by means of providing a supplementary statement. You may also be able to correct your information in your account or profile.
• Deletion: You have the right to request that we delete your personal information.
• Data Portability: You have the right to receive the personal information about you that you have provided to us, in a portable, structured, commonly used, and machine-readable format.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain cases. Where applicable, the respective personal information will be marked accordingly and may only be processed by us for certain purposes.
• Objection to Processing: In certain circumstances, you have the right to object to our processing of your personal information.
• Opt Out of the “Sale” or “Sharing” of Personal Information: Our use of cookies or other tracking technologies is deemed a “sale” or “sharing” under California law (in this context “sharing” means cross-contextual behavioral advertising) of personal information. As such, you can opt out of our use of tracking technologies and cookies by clicking the “Do not Sell or Share My Personal Information” button at the bottom of the website.
  • The following categories of personal information disclosed are considered “sale”/ “sharing” under California law: personal information, order placement information as defined above, information collected by cookies, demographic information, and distance information.
  • The following categories of third parties to whom personal information was disclosed are considered “sale”/ “sharing” under California law: social media platforms and networks, data analytics platforms, and marketing & advertising platforms.
• Opt Out of Targeted Advertising: You have the right to opt out of the processing of your personal data for targeted advertising purposes.
• Opt Out of Profiling: You have the right to opt out of profiling that furthers any type of decision producing legal or similarly significant effects, including automated and non-automated decisions. At this time, however, Kele does not engage in this type of profiling.
• Right of Non-Discrimination/Retaliation: We do not discriminate against individuals who exercise any of their rights described in this Privacy Policy, nor do we retaliate against individuals who exercise these rights.
• Right to Opt Out of our Use of your Sensitive Personal Information (in certain instances and if permissible under applicable law). You have the right to request the restriction of processing of your sensitive personal information. At the current time, we do not disclose sensitive personal information. We do, however, collect and process your precise geolocation data. You have the right to opt out of our collection and processing.

Please note that many of the above rights are subject to exceptions and limitations. Your rights and our responses will vary based on the circumstances of the request. If you choose to assert any of these rights under applicable law, we will respond within the time period prescribed by such law. In some cases, we may limit or deny your requests to access or delete your information. This may occur because the law permits or requires us to do so, or if we are unable to adequately verify your identity. ​

Please address written requests and questions about your rights to dataprivacy@kele.com or RE: Data Privacy, Kele, Inc., 3300 Brother Blvd., Memphis, TN 38133. You may request a copy of the personal information that we hold about you, and exercise other rights as described above.

Note that, as required by law, we will require you to prove your identity. We may verify your identity by email or phone. Depending on your request, we will ask for information such as your name, the last item you purchased from us, the date of your last purchase from us, your account number, or your email address. We may also ask you to provide a signed declaration confirming your identity. Following a request and as required by applicable law, we will use reasonable efforts to supply, correct or delete personal information about you in our files.

In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual you must attach a copy of the following information to the request:

1. A completed Authorized Agent Designation Form indicating that you have authorization to act on the consumer’s behalf.
2. If you are a business, proof that you are registered with the Secretary of State to conduct business in California.

If we do not receive both pieces of information, the request will be denied.

Depending on where you are located, you may have the right to lodge a complaint with the relevant supervisory authority.

How We Protect Personal Information

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Some of our Websites permit you to create an account, such as the Project Portal. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

How Long We Retain Your Information

We retain information about you and your use of our Services for as long as is needed to fulfill our legitimate business purposes outlined in this Privacy Policy. The specific periods for which we keep information about you vary depending on the nature of the information, why we need it, and whether the personal information is de-identified. We also consider the minimum necessary retention period prescribed by applicable laws, recommended by industry standards, and stated in contracts and other legal obligations.

Transfers of Information to Other Countries

We are based in the United States. If you are located outside of the United States, you should be aware that your personal information may be transferred to, stored, and processed in a country other than the one in which it was collected, including the United States, and the laws may be less stringent than the laws in your country. Where required by applicable law, we will provide appropriate protections for personal information transferred to the United States, including by implementing appropriate contractual controls.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18.

Third Parties And Links To Other Websites And Services

Our websites and Services may contain links to websites, content, or services owned or operated by third parties. Please note, we have no control over the privacy practices of websites or services that we do not own. We encourage you to review the privacy policies of any third-party website or application for details about what information is collected and how it is used and/or disclosed.

Commercially Recognized Opt Out Signal

Kele generally recognizes commercially recognized opt-out preference signals (e.g., Global Privacy Controls). Recognition of this signal applies only to the specific device and/or browser that communicates the signal and does not cross over to all devices/browsers you use to access the Services.

Changes To This Privacy Policy

We may change our Privacy Policy and practices over time. We will notify you of any material changes via email. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new Privacy Policy. Our Privacy Policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.

If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.

RE: Data Privacy,
Kele, Inc., 3300 Brother Blvd., Memphis, TN 38133
dataprivacy@kele.com
833-455-9103

Effective Date: 3/1/2017
Last Update: 11/22/2024