[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”131deg” background_color_gradient_stops=”#007a33 0%|#000033 50%|#007ab8 100%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_fullwidth_header title=”Kele Branch Transformation FAQs” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|700|||||||” title_text_align=”center” background_color=”RGBA(255,255,255,0)” title_text_shadow_style=”preset1″ text_shadow_style=”preset1″ text_shadow_color=”#FFFFFF” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.27.4″ custom_margin=”6px||6px||false|false” custom_padding=”6px||24px||false|false” global_colors_info=”{}”][et_pb_row disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”12px||12px||false|false” custom_padding=”12px|12px|12px|12px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Arial||||||||” text_text_color=”#000000″ text_font_size=”24px” text_orientation=”center” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ custom_padding=”||0px|||”]<\/p>\n
It’s official! Control Consultants Inc. (CCI), Temperature Control Systems (TCS) and MI Controls are now Kele. These are the most Frequently Asked Questions.<\/p>\n
[\/et_pb_text][et_pb_accordion toggle_icon=”3||divi||400″ icon_color=”#000000″ use_icon_font_size=”on” icon_font_size=”32px” admin_label=”FAQs” _builder_version=”4.27.5″ _module_preset=”default” toggle_font=”|600|||||||” toggle_font_size=”20px” closed_toggle_font=”|600|||||||” closed_toggle_font_size=”20px” body_font=”Arial||||||||” body_font_size=”20px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Why did you make the change?” open=”on” _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
We saw an opportunity to further strengthen our CCI, TCS, and MIC customer experience by giving customers a true e-commerce experience. Coupled with the expertise of the teams who will continue to serve our local markets, it\u2019s a win-win.<\/p>\n
Having Kele locations in 9 major metros also allows us to bring our best-selling Kele products closer to our customers, improving our already fast delivery times for products we know you need quickly.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”When is the rebrand happening in my area?” _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n
Our brand and ERP migrations are complete. CCI, MIC and TCS are now Kele.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”I need to set Kele up as a vendor in our system. Where can I find the A\/R information?” _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n
Our Kele, Inc. W-9 form can be found HERE<\/u><\/a>.<\/p>\n Our Kele, Inc. updated ACH remittance information can be found HERE<\/u><\/a>.<\/p>\n Our Kele Remittance Address is:<\/p>\n KELE INC Any questions can be directed to Kele-AR@kele.com<\/u><\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Will my account number change?” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This will vary by branch, but generally, if your company already has a Kele account, then you will use that account number moving forward.\u00a0 If you do not currently have a Kele account, then a Kele Customer ID will be created for you. Accounting contacts will be notified with details regarding instances where accounts are merged or created. For questions, please reach out to Kele-AR@kele.com<\/u><\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Will my current sales tax exemption carry over?” _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n Kele, Inc. collects sales tax in all states where required.<\/p>\n If you are tax-exempt or purchase items for resale, we must have a valid exemption or resale certificate on file under\u00a0Kele, Inc.<\/strong>\u00a0for your exemption to continue following our branch consolidation.<\/p>\n If you previously provided a certificate to:<\/p>\n CCI or TCS<\/strong>\u00a0\u2013 You must submit a new certificate referencing\u00a0Kele, Inc.<\/strong>\u00a0and include your Customer ID to\u00a0Kele-AR@kele.com<\/u><\/a><\/p>\n<\/li>\n MIC<\/strong>\u00a0\u2013 If you previously submitted a valid exemption or resale certificate to MIC for Washington purchases, no additional action is required at this time. If your exemption status changes or you have questions about your specific situation, please contact\u00a0Kele-AR@kele.com<\/u><\/a><\/p>\n<\/li>\n<\/ul>\n If we do not have a valid certificate on file at the time of invoicing, applicable sales tax will be charged based on the ship-to location and state requirements.<\/p>\n Important:<\/p>\n Blanket resale or tax-exempt certificates must be on file prior to invoicing.<\/p>\n<\/li>\n Job-specific or project-based exemptions must be provided at the time the order is placed.<\/p>\n<\/li>\n Exemption requirements vary by state and ship-to location.<\/p>\n<\/li>\n<\/ul>\n Our goal is to ensure your exemption status remains properly documented so unnecessary sales tax is not charged.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Will my current sales tax exemption carry over?” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n No, you\u2019ll need to supply a new one. If you currently have a Tax Exemption Certificate on file with CCI, TCS or MIC (State\/Project\/Invoice), please submit a new Sales Tax Exemption Certificate referencing Kele Inc. and your current account number to: Kele-AR@kele.com<\/u><\/a>. CCI customers should target 9\/20\/25. TCS customers should target 10\/31\/25. MIC customers should target 11\/30\/25.<\/p>\n We want to do everything we can to avoid a disruption here, so your tax-exempt organization can avoid being charged unnecessary sales tax.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I set up an account on kele.com?” _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n Follow these quick steps to set up your Kele.com account in minutes.<\/p>\n
PO BOX 734825
DALLAS, TX 75373-4825<\/p>\n\n
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