{"id":16125,"date":"2021-02-17T13:17:19","date_gmt":"2021-02-17T19:17:19","guid":{"rendered":"https:\/\/www.kele.com\/content\/?page_id=16125"},"modified":"2022-12-01T10:52:40","modified_gmt":"2022-12-01T16:52:40","slug":"weather-related-shipping-delay-updates","status":"publish","type":"page","link":"https:\/\/www.kele.com\/content\/help\/weather-updates","title":{"rendered":"Updates on Weather-Related Shipping Delays"},"content":{"rendered":"

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Mid-February Winter Storm Causes Delay of Carrier Pickup<\/strong><\/h2>\n

 <\/p>\n

UPDATE: Monday, February 22, 2021<\/em><\/strong><\/p>\n

Carrier operations are beginning to resume, but some delays may continue this week. The Kele team processed and prepared all remaining in-stock orders (ordered 2\/15-2\/19) for shipment over the weekend. FedEx Ground, FedEx Express, and UPS have resumed services, but not all pickups have been made from the Kele distribution center.<\/p>\n

We anticipate ongoing delays for LTL\u2014both delivery and pickup\u2014but are working with carriers to understand schedules.<\/p>\n

Thank you for your patience!<\/p>\n

 <\/p>\n

UPDATE: Friday,\u00a0February 19, 2021<\/em><\/strong><\/p>\n

Carriers continue to delay operations, including pickup, due to treacherous road conditions resulting from the winter storm in the Greater Memphis Area and other parts of the country. Although conditions are improving and temperatures are expected to rise above freezing the next few days, Kele has not been notified as to when carriers will resume normal schedules.<\/p>\n

In the meantime, Kele remains open and will be working in our distribution center through the weekend to continue processing and prepping orders of in-stock products for shipment.<\/p>\n

If you have questions about your order,\u00a0please call\u00a0877.826.9045<\/a><\/b>.<\/p>\n

Click here<\/a>\u00a0to track your order using Kele\u2019s order tracker eTool.<\/b><\/p>\n

See below to visit carrier sites for more information on specific carrier service delays.<\/p>\n

 <\/p>\n

UPDATE: Wednesday, <\/em>February 17, 2021<\/em><\/strong><\/p>\n

The winter storm that continues to affect many parts of the country has also hit Kele and our carriers. All carriers, including FedEx, UPS, DHL, and all LTL carriers, have delayed operations in the Greater Memphis Area where our distribution center is located. This is to keep drivers safe and avoid dangerous road conditions. Shipment of orders placed beginning Monday, February 15, may be delayed.<\/p>\n

If the item you ordered is in stock, Kele is working to process, pick, and pack your shipment to stay ahead and have it ready when carrier pickup resumes! We will provide updates as available on this page. Thank you for your business and your patience.<\/p>\n

If you have questions about your order, please call 877.826.9045<\/a>.<\/strong><\/p>\n

Click here<\/a> to track your order using Kele\u2019s order tracker eTool.\u00a0<\/strong><\/p>\n

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Please visit carrier sites for more information on carrier service delays:<\/p>\n

DHL
<\/strong>http:\/\/www.dhl-usa.com\/en\/important_information\/weatheralert.html<\/a><\/p>\n

FedEx
<\/strong>https:\/\/www.fedex.com\/en-us\/service-alerts.html#weather<\/a><\/p>\n

UPS
<\/strong>https:\/\/www.ups.com\/us\/en\/service-alerts.page?id=alert1<\/a><\/p>\n

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