Kele Branch Transformation FAQs

Frequently Asked Questions

We’re making it official! Control Consultants Inc. (CCI) is now Kele. Temperature Control Systems (TCS) and MI Controls (MIC) will soon become Kele.  These are the most Frequently Asked Questions (FAQs).

Why are you making the change?

We see an opportunity to further strengthen our CCI, TCS, and MIC customer experience by giving you, our customers, a true e-commerce experience we know you have been missing. Coupled with the expertise of the teams who will continue to serve you at the local level, it’s a win-win.

Having Kele locations in 9 major metros also allows us to bring our best-selling Kele products closer to our customers, improving our already fast delivery times for products we know you need quickly.

When is the rebrand happening in my area?

CCI is now Kele.  We expect TCS to transition in Q4 2025, and MIC to transition in Q1 2026.

I need to set Kele up as a vendor in our system. Where can I find the A/R information?

Our Kele, Inc. W-9 form can be found HERE.

Our Kele, Inc. updated AHC remittance information can be found HERE.

Our Kele Remittance Address is:

KELE INC
PO BOX 734825
DALLAS, TX 75373-4825

Any questions can be directed to Kele-AR@kele.com

How do you pronounce Kele?

We love this one. Kele is pronounced like you would say Kelly Green.

How do I set up an account on kele.com?

Follow these quick steps to set up your Kele.com account in minutes.

Will my current sales tax exemption carry over?

No, you’ll need to supply a new one. If you currently have a Tax Exemption Certificate on file with CCI, TCS or MIC (State/Project/Invoice), please submit a new Sales Tax Exemption Certificate referencing Kele Inc. and your current account number to: Kele-AR@kele.com. CCI customers should target 9/20/25. TCS customers should target 10/31/25. MIC customers should target 11/30/25.

We want to do everything we can to avoid a disruption here, so your tax-exempt organization can avoid being charged unnecessary sales tax.

Will I lose my account history with CCI, TCS and MIC?

No, if your company doesn’t have a current Kele account, your respective CCI, TCS, and MIC accounts will be migrated to Kele. Although select customers will get a new account number, your order history will be maintained by Kele and accessible by Kele team members should it be needed for re-orders, returns, or other needs.

Will you sell BAS Controls and Licenses?

Yes, we will still sell BAS controllers, licenses and peripherals within our designated restricted-line territories. If you are interested in a particular line, please inquire HERE.

BAS Engineering Services and Technical Support will also still be available through BAsupport@kele.com

We will also continue to host relevant technical training courses in our retail markets. Visit Kele University to see our upcoming events.

Will you still host technical training and events locally?

Yes, and we’re excited to bring this to you through Kele University. We’ll continue to support the needs of our BAS customers by hosting training and events within our major markets. Information on upcoming training and events can be found on Kele University.

How should I contact my local retail store?

You can continue to contact your local stores directly. Visit our store locator for details on retail locations in your area.

Will there be a change to my local team?

No, the same local sales, counter and special projects teams you know and love will continue to support your needs across our 9 major metro locations for the foreseeable future. Visit our store locator to find and contact the retail location nearest you.

How should I contact Kele BAS & Engineering support?

Submit a ticket online: BAsupport.Kele.com

For take-offs, engineering services and technical support: BAsupport@kele.com

For licensing, BAS quotes and orders: BAorders@kele.com

Give us a call: