TERMS OF SALE
Sales Policy:
- All orders must be single release for immediate shipment to a single destination. Unless instructed otherwise, partial shipments will be made. Freight and handling fees will be added to each shipment.
Prices are Subject to Change without Notice:
Non-stock and Non-Catalog Items:
Products not listed in the current price list or listed as “nonstock” items are considered to be special order items and may be subject to minimum order quantities, special handling charges, and/or other conditions stipulated by our supplier. Shipments will be made as soon as the items are received from our supplier. Special order items may carry cancellation charges once an order is placed and may also be subject to a restricted return policy.
Shipping Information:
United States
Options for material from stock:
UPS Surface – One to six days anywhere in the continental United States
Federal Express “Express Saver” – Three-day service
UPS Blue and Federal Express Economy – Two-day service
UPS Three-day Select – Three-day service anywhere in the continental United States
Federal Express Standard Overnight – Delivery by 3:00 p.m. the next business day **
UPS Red Label and Federal Express Priority One Overnight – Delivery by 10:30 a.m. the
next business day **
Freight plus a $5.00 handling fee will be added to each shipment. An additional handling fee will be added for all shipments via US Mail.
Orders for in-stock items entered by 5:00 p.m. Central time will ship that day.
Other shipping arrangements are available. Please consult your Kele Sales Associate for special requests.
** Delivery times may vary in some areas. Consult your UPS or Federal Express representative for details.
International
Options for material from stock:
Freight plus a $10.00 ($6.00 for Canada) handling fee will be added to each shipment.
Orders for in-stock items entered by 1:00 p.m. Central time will ship that day for open account customers.
International shipments may be sent freight collect at consignee’s discretion. Note that all freight collect
shipments require the customer’s account number with the selected forwarder. Any freight collect charges billed
back to Kele will be invoiced to the customer’s Kele account.
Other shipping arrangements are available. Please consult your international sales contact for special requests.
** Delivery times may vary by country and city locations. Consult your DHL, Federal Express, or UPS representative for details.
Freight:
Customer is responsible for all shipping and handling charges. All shipments are FOB destination. Claims for loss or damage in transit must be made with the carrier by the customer. All shipments should be unpacked and inspected immediately upon receipt. If damage does not become apparent until shipment is unpacked, customer must make a request for inspection by the carrier’s agent and file with the carrier. Any external evidence of loss or damage must be noted on the freight bill or carrier’s receipt and signed by the carrier’s agent. Failure to do this will result in the carrier’s refusal to honor the claim.
Payment Terms:
United States and Canada
New accounts: C.O.D., company check, or credit card (Visa, MasterCard, American Express) with order. A certified check or credit card is required if the total order amount is $1,000.00 or more. A credit application must be submitted for open account consideration. Allow two weeks for approval.
Established accounts: Net 30 days.
Accounts with balances exceeding 30 days will be subject to C.O.D. status. Accounts with balances exceeding 60 days will be subject to restricted shipments.
International
Payment terms: Export orders are accepted on the basis of payment in advance of shipment by check in U.S. funds, wire transfer, international money order, credit card (Visa, MasterCard, or American Express) or letter of credit.
Open Accounts: Will be considered upon receipt of a credit application. Allow two weeks for approval.
Letter of Credit: Payment may be made by irrevocable confirmed L/C provided that the total invoice value of the export order is more than U.S. $10,000.00. Large multi-line L/C orders must allow for two partial shipments and be valid for a period of at least one hundred and fifty (150) days. Payments will be made in U.S. dollars. A $500 fee will be charged for L/Cs.
Duties and taxes for international shipments are the responsibility of the consignee. Duties and taxes inadvertently charged to Kele will be invoiced to the customer’s Kele account.
All orders invoiced for over $5,000.00 U.S. will require insurance under the obligation of the buyer.
Returns:
Any material returned must have a return authorization number to be considered for credit. Material returned for credit is subject to: A) 15% restocking charge or $25.00, whichever is greater, if the product is unopened and returned within 90 days of shipment. OR B) 25% or $35.00, whichever is greater, if opened or returned over 90 days from shipment. Returns resulting from errors by the seller will not be subject to these charges. Shipments not covered by a valid RMA number may be subject to refusal of delivery. Returned product shall be received in original packaging: New and Unused. No returns allowed on product over 180 days (six months from shipment date). Custom products are not returnable for credit. Freight or other costs incurred in restocking will be deducted from the product credit memo. Return of nonstocked items is subject to manufacturer’s acceptance. Returned material must be shipped prepaid.
Warranty and Disclaimer:
Kele, seller of the products described in this catalog, believes that technical information, specifications, test results, and recommendations herein are correct, but does not guarantee their accuracy or completeness. The seller provides no warranties beyond those offered by the manufacturer. The seller will provide repaired or replacement material as directed by the manufacturer. Since the seller, Kele, does not control the use of its products, there are no express warranties that extend beyond the description contained herein. Seller disclaims any implied warranties of merchantability or of fitness for any particular purpose. Since the seller cannot control the manner of use of its products after their sale, seller will not be responsible for any consequential or indirect damages. Since seller is only acting as a distributor of products manufactured by other companies, seller expressly limits its liabilities to any guarantees extended by the manufacturer, which guarantees seller will pass through to the customer. No warranty will apply if its products are in any way altered or modified after delivery by seller. Terms of Buyer’s or User’s purchase order shall not supersede this disclaimer and no warranty, expressed or implied, other than stated herein, shall be effective unless contained in an agreement signed by an officer of Kele.
Consequential Damages:
Anything to the contrary notwithstanding, the seller shall not be liable for any consequential, contingent, or incidental damages whatsoever.
Right to Substitute:
Hours of Operation:
Central Time Zone: 6:30 a.m. - 7:00 p.m. Monday through Friday
Fax/E-Mail/Web Orders: 24 hours a day
All above orders will be acknowledged during normal hours of operation.
Voice mail messaging is available after normal hours.
THESE TERMS OF SALE MAY BE MODIFIED WITHOUT NOTICE. THE TERMS OF SALE AT THE TIME OF SALE SHALL APPLY. THE SELLER AS REFERRED TO IN THE TERMS OF SALE IS KELE, INC.
For a printable PDF copy of these terms of sales, please click HERE.
